Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Grasmere | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Grasmere collects, uses, and safeguards your information in accordance with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Grasmere is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Grasmere and across the UK. As a data controller, we are responsible for the personal information you provide to us when accessing our services.

2. Data We Collect

When you use our services, we may collect the following categories of information:

• Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
• Health information: Medical history, current medications, weight, BMI, and other clinical details necessary for safe prescribing.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, device information, and website usage data collected via cookies.
• Communication records: Correspondence between you and our pharmacy team.

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal and health information to:

• Assess your suitability for weight loss treatments and provide safe, personalised clinical care.
• Process prescriptions and arrange delivery of your medication, which is dispatched within 1 working day of pharmacist approval.
• Communicate with you regarding your treatment, follow-up consultations, and order status.
• Process payments and maintain accurate financial records.
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy.
• Improve our services through anonymised data analysis.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (for special category health data).

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies we use include:

• Essential cookies: Required for the website to function correctly.
• Analytical cookies: Help us understand site traffic and usage patterns using anonymised data.
• Functional cookies: Remember your preferences to improve your experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with carefully selected third parties only where necessary, including:

• Prescribing clinicians: To facilitate safe and appropriate prescribing decisions.
• Delivery partners: Solely to fulfil your medication order.
• Payment processors: To securely handle your transactions.
• Regulatory bodies: Such as the GPhC or NHS, where we are legally obliged to share information.
• IT and platform providers: Who support the operation of our website and clinical management systems.

All third parties are required to handle your data securely and in compliance with UK data protection law. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention

We retain patient records for a minimum of eight years from the date of last treatment, in line with NHS and GPhC guidance. Financial records are kept for six years in accordance with HMRC requirements. After these periods, data is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or object to how we process your information, or ask us to transfer your data to another provider. Where processing is based on consent, you have the right to withdraw that consent at any time. Some rights may be limited where we are required to retain data for legal or regulatory purposes. You also have the right to raise concerns with the relevant supervisory authority if you believe your data has been handled incorrectly.

8. Contact Us

If you have any questions about this privacy policy or wish to exercise any of your data rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

Pharmacy Weight Loss Grasmere, GPhC No. 9012511